1. Refund & Return Policy (eCommerce Gold Standard)

Last updated: 25.11.2025

30-Day Guarantee

We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Eligibility

To be eligible for a return:

  • Item must be unused, in original packaging

  • Proof of purchase required

  • Certain items (like perishable goods, personal care items, or digital downloads) may be non-returnable unless defective

Damaged or Wrong Items

If you receive a defective or incorrect item, contact us within 48 hours with photos. We will arrange:

  • Replacement

  • Exchange

  • Or full refund

Refund Processing

Once your return is approved:

  • Refunds are issued back to your original payment method

  • Processing time: 3–10 business days

Non-Refundable Items

  • Gift cards

  • Downloadable digital products (unless damaged or non-functional)

  • Final sale items

Return Shipping Costs

Customer pays return shipping unless:

  • We shipped the wrong item

  • Item was damaged

  • Item was misrepresented

How to Request a Return

Email us at dt8827733@gmail.com with:

  • Order number

  • Photo/video evidence

  • Reason for return